Mobile Tech & Customer Solutions Associate

T-Mobile; Neosho (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employee stock grants

Paid time off

Employee discount

Job summary

T-Mobile USA, Inc. in Neosho, MO is hiring a Retail Associate to assist customers with device and service solutions in a fast-paced environment.

You will use digital tools to demonstrate coverage, learn products, and build relationships, delivering personalized service and achieving training goals. The role requires a high school diploma and at least 6 months of customer service or sales experience; the team emphasizes communication, problem solving, and multitasking.

Qualifications

• Change readiness and adaptability in a fast-paced retail setting.
• Strong communication and problem-solving to address customer needs.
• Customer service focus with the ability to engage customers effectively.
• Sales skills to recommend devices and services and close interactions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

6 months customer service/sales experience (preferred)

Job description

T-Mobile USA, Inc. in Neosho, MO is hiring a Retail Associate to assist customers with device and service solutions in a fast-paced environment.

You will use digital tools to demonstrate coverage, learn products, and build relationships, delivering personalized service and achieving training goals. The role requires a high school diploma and at least 6 months of customer service or sales experience; the team emphasizes communication, problem solving, and multitasking.