Mobile Tech & Service Expert

T-Mobile; Joplin (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile is hiring a Retail Associate in Missouri. This role engages customers, demonstrates technology solutions, and helps shoppers choose service plans while building product knowledge.

Responsibilities include using digital tools to explain coverage and plans, completing training, and supporting a positive customer experience across channels. Requires a HS diploma and 18+ years old.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Retail Associate in Missouri. This role engages customers, demonstrates technology solutions, and helps shoppers choose service plans while building product knowledge.

Responsibilities include using digital tools to explain coverage and plans, completing training, and supporting a positive customer experience across channels. Requires a HS diploma and 18+ years old.