Mobile Tech & Customer Solutions Associate

T-Mobile; Londonderry (NH); On-site; USD 26,174 - 27,552; Full time

Job summary

T-Mobile is hiring at our United States locations to support retail operations. You will engage customers, demonstrate technology and service options, and guide shoppers through the purchase journey in a fast-paced environment.

Responsibilities include building product knowledge, using digital tools, and completing training to stay up to date with wireless innovations. This role emphasizes customer satisfaction and teamwork in a dynamic sales setting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring at our United States locations to support retail operations. You will engage customers, demonstrate technology and service options, and guide shoppers through the purchase journey in a fast-paced environment.

Responsibilities include building product knowledge, using digital tools, and completing training to stay up to date with wireless innovations. This role emphasizes customer satisfaction and teamwork in a dynamic sales setting.