Mobile Solutions Associate — Customer Service & Demos

T-Mobile; Los Angeles (CA); On-site; USD 39,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits, and complete training to support products and processes. This role contributes to loyalty and a seamless customer experience, with opportunities for growth and incentives.

Qualifications

• High School Diploma or GED required.
• 6 months in customer service or sales preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and facilitating technology and service needs in a fast-paced environment.

You will build proficiency in customer service and sales, using digital tools to demonstrate network coverage and benefits, and complete training to support products and processes. This role contributes to loyalty and a seamless customer experience, with opportunities for growth and incentives.