Mobile Tech & Customer Experience Specialist

T-Mobile; Wilkesboro (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock grants

Employee stock plan

Paid time off

Paid holidays

Parental leave

Disability insurance

Life insurance

Transit benefits

Discounts on services

Job summary

T-Mobile in the United States is seeking a customer-focused team member to support retail operations and help customers find the right technology and service plans. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while growing your skills in digital tools and service excellence.

The role emphasizes customer interaction, product knowledge, and collaborative work with store teams.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions for individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Teamwork

Problem Solving

Multitasking

Engaging People

Change Agility

Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile in the United States is seeking a customer-focused team member to support retail operations and help customers find the right technology and service plans. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while growing your skills in digital tools and service excellence.

The role emphasizes customer interaction, product knowledge, and collaborative work with store teams.