Mobile Tech & Customer Experience Specialist

T-Mobile; Hannibal (MO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced store environment.

You’ll build product knowledge, demonstrate solutions, and advise on service plans while growing skills in customer interaction and digital tool usage.

This role offers on-the-job training, competitive pay including incentives, and opportunities for career growth with a company that values its employees.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Strong communication and problem-solving skills.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Problem solving

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced store environment.

You’ll build product knowledge, demonstrate solutions, and advise on service plans while growing skills in customer interaction and digital tool usage.

This role offers on-the-job training, competitive pay including incentives, and opportunities for career growth with a company that values its employees.