Mobile Tech & Customer Experience Pro

T-Mobile; Sherwood (OR); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

Medical, dental, vision insurance

Paid time off & holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate features, and assist customers along their shopping journey.

The role emphasizes customer interaction, use of digital resources, and collaboration with store teams to ensure a seamless experience and strong loyalty.

Qualifications

• High School Diploma or GED is required.
• Prefer 6 months of customer service or sales experience in retail.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete training to understand retail processes and wireless technology.

Skills

Customer service

Sales

Digital tools

Retail environment

Education

High School Diploma/GED

Tools

Retail systems

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options. You will build product knowledge, demonstrate features, and assist customers along their shopping journey.

The role emphasizes customer interaction, use of digital resources, and collaboration with store teams to ensure a seamless experience and strong loyalty.