Mobile Tech & Customer Experience Specialist

T-Mobile; Edgebrook (NJ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

commuter benefits

Job summary

T-Mobile is seeking a Mobile Associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their buying journey. The role emphasizes customer interaction, digital tool usage, and knowledge of wireless products and service plans.

Training is provided to build expertise and support career growth. Compensation includes a competitive base salary and a comprehensive Total Rewards package, with on-the-job training pay during the initial period and potential

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Change Agility

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to engage customers, demonstrate technology and service solutions, and guide shoppers through their buying journey. The role emphasizes customer interaction, digital tool usage, and knowledge of wireless products and service plans.

Training is provided to build expertise and support career growth. Compensation includes a competitive base salary and a comprehensive Total Rewards package, with on-the-job training pay during the initial period and potential