Mobile Tech & Customer Experience Associate

T-MOBILE USA, Inc.; Kailua (HI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off and holidays

Medical, dental and vision insurance

Flexible spending account

Stock incentives

commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a responsive retail associate to engage customers and guide them through technology and service needs in a fast-paced store setting.

You will build product knowledge, demonstrate network features, and assist customers along their shopping journey, while developing skills in customer interaction and digital tool usage. The role emphasizes satisfaction, product expertise, and loyalty-building through hands-on training and teamwork.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Customer Problem Solving

Engaging People

Multitasking

Change Agility

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a responsive retail associate to engage customers and guide them through technology and service needs in a fast-paced store setting.

You will build product knowledge, demonstrate network features, and assist customers along their shopping journey, while developing skills in customer interaction and digital tool usage. The role emphasizes satisfaction, product expertise, and loyalty-building through hands-on training and teamwork.