Mobile Tech & Customer Experience Specialist

T-Mobile; Lake Worth (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile is hiring for a Mobile Associate role in a fast-paced retail setting in the United States. You will engage customers, demonstrate technology solutions, and guide them through their shopping journey, building product knowledge and using digital tools to tailor recommendations.

The role emphasizes strong customer interactions, ongoing training, and collaboration with store teams to ensure a seamless experience.

Qualifications

• Minimum 6 months of customer service or sales experience in a retail environment.
• Strong communication skills and a passion for helping customers.
• Willingness to learn and adapt in a fast-paced store setting.

Responsibilities

• Develop proficiency in delivering personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service plans to customers.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by store management.

Skills

Customer service

Sales

Teamwork

Digital tools

Communication

Education

High School Diploma/GED

Tools

Retail systems

Job description

T-Mobile is hiring for a Mobile Associate role in a fast-paced retail setting in the United States. You will engage customers, demonstrate technology solutions, and guide them through their shopping journey, building product knowledge and using digital tools to tailor recommendations.

The role emphasizes strong customer interactions, ongoing training, and collaboration with store teams to ensure a seamless experience.