Mobile Tech & Customer Experience Associate

T-Mobile; Chester (NJ); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Paid time off and up to 12 paid holidays

Tuition assistance

Annual Stock Grant

Job summary

T-Mobile is seeking individuals to support retail operations by engaging customers and facilitating their technology needs in fast-paced environments. The role includes developing skills in customer interaction and technology solutions.

Successful candidates will demonstrate a strong understanding of customer service and sales, effectively using digital tools to enhance the shopping experience. T-Mobile offers competitive compensation and comprehensive benefits including insurance, paid time off, and stock grants.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes and systems.
• Collaborate with colleagues to support a seamless customer experience.
• Participate in other duties/projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile is seeking individuals to support retail operations by engaging customers and facilitating their technology needs in fast-paced environments. The role includes developing skills in customer interaction and technology solutions.

Successful candidates will demonstrate a strong understanding of customer service and sales, effectively using digital tools to enhance the shopping experience. T-Mobile offers competitive compensation and comprehensive benefits including insurance, paid time off, and stock grants.