Mobile Tech and Customer Experience Associate

T-Mobile; Honesdale (Wayne County); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and digital tools. This role supports business goals by promoting customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and digital tools. This role supports business goals by promoting customer satisfaction and loyalty.