Mobile Solutions Specialist — Customer Experience Pro

T-MOBILE USA, Inc.; Charlottesville (VA); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Paid time off and holidays

Employee stock purchase plan

Tuition assistance

Job summary

T-MOBILE USA, Inc. is looking for Mobile Associates to enhance our retail presence and engage customers at partner locations. This role involves using digital tools to showcase products and build meaningful relationships with customers. Ideal candidates will possess a high school diploma/GED and some customer service experience.

The company offers competitive pay starting at $18/hour with additional training pay, career growth opportunities, and comprehensive benefits that ensure every employee is supported in their roles.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Passionate customer advocate with good communication skills.
• Desire to work with peers and learn from store leaders.

Responsibilities

• Engage with customers proactively in a retail environment.
• Use digital tools to educate customers and showcase T-Mobile solutions.
• Complete training on in-store experience and new products.
• Build rapport and trust with customers to enhance sales.
• Collaborate with leadership to improve the customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is looking for Mobile Associates to enhance our retail presence and engage customers at partner locations. This role involves using digital tools to showcase products and build meaningful relationships with customers. Ideal candidates will possess a high school diploma/GED and some customer service experience.

The company offers competitive pay starting at $18/hour with additional training pay, career growth opportunities, and comprehensive benefits that ensure every employee is supported in their roles.