Mobile Tech & Customer Experience Associate

T-Mobile; Saint Petersburg (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, explain technology and service plans, and support their shopping journey in a fast-paced retail setting.

You will build product knowledge, use digital tools, complete training, and collaborate with teams to ensure a seamless customer experience. The role offers base pay, training incentive, stock grants, and a broad benefits package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States; must be 18+.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, explain technology and service plans, and support their shopping journey in a fast-paced retail setting.

You will build product knowledge, use digital tools, complete training, and collaborate with teams to ensure a seamless customer experience. The role offers base pay, training incentive, stock grants, and a broad benefits package.