Mobile Tech & Customer Solutions Associate

T-Mobile; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Parental leave

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service choices in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, and guide shoppers through their buying journey. You will complete required training, earn competitive pay with training incentives, and participate in a comprehensive benefits program that supports health, retirement, and family needs.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service choices in a fast-paced store environment.

You will develop product knowledge, demonstrate solutions, and guide shoppers through their buying journey. You will complete required training, earn competitive pay with training incentives, and participate in a comprehensive benefits program that supports health, retirement, and family needs.