Mobile Tech & Customer Experience Associate

T-Mobile; D'Iberville (MS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is a retailer-focused role that supports customers by addressing technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate features, and guide shoppers through the journey, delivering personalized solutions and ensuring a positive experience.

We offer a competitive base pay, training pay, stock grants, and a comprehensive benefits package, with opportunities for growth and teamwork within a dynamic, customer-focused culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales skills

Communication skills

Teamwork

Education

High School Diploma/GED

Tools

POS systems

Job description

T-Mobile USA, Inc. is a retailer-focused role that supports customers by addressing technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate features, and guide shoppers through the journey, delivering personalized solutions and ensuring a positive experience.

We offer a competitive base pay, training pay, stock grants, and a comprehensive benefits package, with opportunities for growth and teamwork within a dynamic, customer-focused culture.