Mobile Tech & Customer Experience Associate

T-Mobile; Palm Springs Estates (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and help them choose the right technology and service plans in a fast-paced retail environment.

You'll build product knowledge, demonstrate solutions using digital tools, complete training, and collaborate with teammates to deliver a seamless shopping experience. Eligible employees receive comprehensive benefits, stock grants, and growth opportunities.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience (Retail)

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and help them choose the right technology and service plans in a fast-paced retail environment.

You'll build product knowledge, demonstrate solutions using digital tools, complete training, and collaborate with teammates to deliver a seamless shopping experience. Eligible employees receive comprehensive benefits, stock grants, and growth opportunities.