Mobile Tech Advocate — Growth, Stock Grants & Benefits

T-Mobile US Inc.; Port Charlotte (FL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grant

ESPP

Medical insurance

Paid time off

Staff discounts

Job summary

T-Mobile USA, Inc. in Florida is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide shoppers through their purchases. You will build product knowledge, learn digital tools, and provide service plan recommendations to improve customer satisfaction.

The role emphasizes communication, problem solving, and teamwork, with on-the-job training and a base pay model that includes incentive components. This position is in-store at a retail location.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or retail sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver technology and service solutions that meet individual needs.
• Use digital tools to demonstrate network coverage, service plans, and product features to enhance understanding.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team goals.
• Other duties/projects as assigned by business management.

Skills

Customer Service

Sales

Communication

Problem Solving

Multitasking

Teamwork

Engaging People

Change Agility

Customer Knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Florida is seeking a Mobile Associate to engage customers, demonstrate technology solutions, and guide shoppers through their purchases. You will build product knowledge, learn digital tools, and provide service plan recommendations to improve customer satisfaction.

The role emphasizes communication, problem solving, and teamwork, with on-the-job training and a base pay model that includes incentive components. This position is in-store at a retail location.