Mobile Tech Advisor — Growth, Stock Grants & Perks

T-Mobile; Harlem Township (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Employee Stock Grants

Paid Time Off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, explain wireless plans, and guide shoppers through technology solutions in a fast-paced retail environment. You will develop product knowledge, use digital tools, and learn store processes to deliver a seamless customer experience.

The role requires a high school diploma or equivalent and at least 6 months in customer service or sales. You’ll receive on-the-job training, a guaranteed base pay with training incentives, stock

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers, explain wireless plans, and guide shoppers through technology solutions in a fast-paced retail environment. You will develop product knowledge, use digital tools, and learn store processes to deliver a seamless customer experience.

The role requires a high school diploma or equivalent and at least 6 months in customer service or sales. You’ll receive on-the-job training, a guaranteed base pay with training incentives, stock