Mobile Retail Tech Advisor

T-MOBILE USA, Inc.; Cheney (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

The role emphasizes building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and effective use of digital

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

6 months customer service or sales experience (Retail)

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

The role emphasizes building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and effective use of digital