Mobile Tech Advisor - Stock Grants & Growth Path

T-Mobile; Town of Newburgh (NY); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, explain network coverage, and guide them through service plans and product features.

You’ll build product knowledge, use digital tools, and collaborate with teammates to deliver a seamless shopping experience. You’ll participate in on-the-job training, with opportunities for advancement to Mobile Expert and eligibility for annual incentives and stock grants.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, explain network coverage, and guide them through service plans and product features.

You’ll build product knowledge, use digital tools, and collaborate with teammates to deliver a seamless shopping experience. You’ll participate in on-the-job training, with opportunities for advancement to Mobile Expert and eligibility for annual incentives and stock grants.