Mobile Store Specialist — Drive Connections & Solutions

T-MOBILE USA, Inc.; Camas (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Annual stock grant

Job summary

T-Mobile USA, Inc. seeks Store-in-Store Mobile Associates to be the face of T-Mobile inside a warehouse/club kiosk setting. You will educate customers, demonstrate solutions, and help them stay connected to what matters most in a high-traffic environment.

The role requires excellent communication, coaching, and relationship-building skills, with a focus on customer satisfaction and driving sales. Training is provided, plus competitive pay and comprehensive benefits.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of customer service or sales experience is preferred.
• Excellent communication and coaching abilities.
• Ability to engage customers in a high-traffic retail environment.
• Strong relationship-building and product knowledge.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Sales Techniques

Sales Prospecting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks Store-in-Store Mobile Associates to be the face of T-Mobile inside a warehouse/club kiosk setting. You will educate customers, demonstrate solutions, and help them stay connected to what matters most in a high-traffic environment.

The role requires excellent communication, coaching, and relationship-building skills, with a focus on customer satisfaction and driving sales. Training is provided, plus competitive pay and comprehensive benefits.