In-Store Mobile Expert — Customer Experience

T-MOBILE USA, Inc.; Florida; On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is hiring Store-in-Store Mobile Associates to be the face of the brand inside a warehouse/club kiosk. You will educate customers, demonstrate products, and drive sales while delivering outstanding service in a high-traffic setting.

You will complete training on store processes, use digital tools, and build relationships with customers. The role emphasizes energy, customer focus, and solutions-oriented support with opportunities for growth and benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources. You will continuously learn and improve your skills to provide the best possible experience for our customers! Will perform skills practicing, knowledge sharing, and store operations.
• At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Skills

Product Knowledge

Customer Referrals

Sales Prospecting

Consultative Selling

Customer Needs Identification

Communication

Customer Satisfaction Management

Customer Service

Customer Engagement

Relationship Building

Coaching

Leadership

Sales Techniques

Customer Education

Sales

Customer Communications

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring Store-in-Store Mobile Associates to be the face of the brand inside a warehouse/club kiosk. You will educate customers, demonstrate products, and drive sales while delivering outstanding service in a high-traffic setting.

You will complete training on store processes, use digital tools, and build relationships with customers. The role emphasizes energy, customer focus, and solutions-oriented support with opportunities for growth and benefits.