Mobile Store Expert – In-Store Tech & Customer Experience

T-MOBILE USA, Inc.; Tampa (FL); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates, Store-in-Store to engage customers in a high-traffic retail environment, educate them on T-Mobile solutions, and drive sales outcomes. You will use self-serve tools, identify customer needs, and build rapport with clients.

Role emphasizes solution-based selling, onboarding customers, and collaborating with nearby store teams to ensure a seamless customer experience. Positions include training pay during onboarding and opportunities for incentives.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a high-traffic retail environment using digital tools.
• Identify customer needs and use solution-based selling to demonstrate value of T-Mobile products and services.
• Complete training on in-store experience, products and processes; stay customer ready and onboard customers.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Sales

Sales Techniques

Product Knowledge

Relationship Building

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates, Store-in-Store to engage customers in a high-traffic retail environment, educate them on T-Mobile solutions, and drive sales outcomes. You will use self-serve tools, identify customer needs, and build rapport with clients.

Role emphasizes solution-based selling, onboarding customers, and collaborating with nearby store teams to ensure a seamless customer experience. Positions include training pay during onboarding and opportunities for incentives.