Dynamic Mobile Store-in-Store Specialist

T-MOBILE USA, Inc.; Wesley Chapel (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate (Store-in-Store) to engage customers in a high-traffic retail environment, educating them on wireless solutions and demonstrating the value of T-Mobile products and services.

This role emphasizes customer engagement, solution-based selling, and strong product knowledge. You will complete in-store training, learn the latest products and processes, and work with nearby stores to onboard customers.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with customers in a high-traffic retail environment using digital tools and educates customers on T-Mobile solutions.
• Identify customer needs and demonstrate the value of T-Mobile products and services using solution-based selling.
• Complete in-store training and stay customer-ready; onboard customers and support store operations including opening/closing procedures.
• Builds relationships with nearby leadership and teams to support onboarding and ongoing account servicing and customer experience.

Skills

Coaching

Communication

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate (Store-in-Store) to engage customers in a high-traffic retail environment, educating them on wireless solutions and demonstrating the value of T-Mobile products and services.

This role emphasizes customer engagement, solution-based selling, and strong product knowledge. You will complete in-store training, learn the latest products and processes, and work with nearby stores to onboard customers.