Mobile Expert - In-Store Tech & Customer Advocate

T-Mobile; Indian Hills (AL); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile is hiring for a Store-in-Store Mobile Associate to engage customers in a high-traffic retail setting, educate on products, and showcase member benefits. Training is provided to master store processes and systems while you grow sales and customer relationships.

You will need strong communication and relationship-building skills, plus a customer-focused mindset to meet and exceed expectations in a fast-paced environment.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment. (Preferred)

Responsibilities

• Engage with a broad range of customers in a high-traffic retail setting, using digital tools to educate and showcase benefits.
• Complete training on store-in-store experience, products, processes, and systems; participate in knowledge sharing and store operations.
• Build rapport with customers, drive sales, follow up, collect referrals, and nurture relationships with new and existing customers.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Store-in-Store Mobile Associate to engage customers in a high-traffic retail setting, educate on products, and showcase member benefits. Training is provided to master store processes and systems while you grow sales and customer relationships.

You will need strong communication and relationship-building skills, plus a customer-focused mindset to meet and exceed expectations in a fast-paced environment.