Mobile Solutions Expert – In-Store Tech & Customer Advocate

T-MOBILE USA, Inc.

City of Niagara Falls (NY)

On-site

USD 25,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Health Insurance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate, Store-in-Store to bring the T-Mobile brand to life in a fast-paced retail environment. You will engage customers, educate them on solutions, and demonstrate how to use the T-Mobile app for self-service while building lasting relationships.

Requirements include a High School diploma and at least 6 months of customer service or sales experience. The role offers hourly pay with training pay, opportunities for stock grants, and competitive benefits

Qualifications

6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

Proactively engages customers in a high-traffic retail environment using digital tools and demonstrates the value of T-Mobile solutions.
Identify customer needs and use solution-based selling to showcase products and services, guiding onboarding via the T-Mobile app.
Complete training on store operations, products, processes, and systems; protect kiosk assets and assist with opening/closing procedures.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support.