Mobile Store Associate: Customer Experience Pro

T-Mobile US Inc.; Cordova (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile US Inc. seeks a Store-in-Store Mobile Associate to represent our brand inside a warehouse/club kiosk. You will educate customers, demonstrate products, and showcase benefits to drive sales in a busy retail setting.

You will complete training on store processes and products, while building rapport with customers and referrals. The role emphasizes exceptional service and a proactive sales mindset in a fast-paced environment.

Qualifications

• High school diploma or GED required with basic customer service experience.
• Strong communication, sales and relationship building skills.
• Ability to educate customers and drive satisfaction in a fast-paced setting.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Learn and apply training on store-in-store processes, products and systems.
• Build rapport, drive sales, collect referrals and foster customer relationships.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, retail environment. (Preferred)

Job description

T-Mobile US Inc. seeks a Store-in-Store Mobile Associate to represent our brand inside a warehouse/club kiosk. You will educate customers, demonstrate products, and showcase benefits to drive sales in a busy retail setting.

You will complete training on store processes and products, while building rapport with customers and referrals. The role emphasizes exceptional service and a proactive sales mindset in a fast-paced environment.