Mobile Store Associate: Customer Experience Champion

T-MOBILE USA, Inc.; Independence (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for Store-in-Store Mobile Associates to be the face of the brand inside a warehouse/club kiosk. You will engage customers, educate them on products and benefits, and drive sales in a high-traffic setting while delivering exceptional service.

Requirements include a High School Diploma/GED and 6 months of customer service or retail sales experience. Training and opportunities for advancement are offered within a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools; educate and showcase value of benefits.
• Complete training on store-in-store experience, products, processes, and systems; participate in knowledge sharing and store operations.
• Provide outstanding customer experiences, follow up, generate referrals, and build relationships to drive sales.

Skills

Communication

Relationship Building

Customer Education

Sales

Customer Communications

Customer Satisfaction Management

Product Knowledge

Leadership

Customer Referrals

Sales Prospecting

Sales Techniques

Consultative Selling

Customer Service

Customer Engagement

Coaching

Customer Needs Identification

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is hiring for Store-in-Store Mobile Associates to be the face of the brand inside a warehouse/club kiosk. You will engage customers, educate them on products and benefits, and drive sales in a high-traffic setting while delivering exceptional service.

Requirements include a High School Diploma/GED and 6 months of customer service or retail sales experience. Training and opportunities for advancement are offered within a comprehensive benefits package.