Mobile Specialist: Tech Solutions & Customer Care

T-Mobile; Woodbridge Township (NJ); Presencial; USD 28 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical/dental/vision insurance

Discounts on mobile service and home인터

Resumo da oferta

T-Mobile is hiring for a Mobile Associate to support retail operations in a fast-paced environment. You will help customers with technology and service needs, demonstrate network features, and guide them through the shopping journey while building product knowledge and using digital tools.

Success is measured by customer satisfaction, product knowledge, and effective use of resources. Role offers comprehensive benefits and opportunities for growth within T-Mobile USA, Inc.

Qualificações

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conhecimentos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

T-Mobile is hiring for a Mobile Associate to support retail operations in a fast-paced environment. You will help customers with technology and service needs, demonstrate network features, and guide them through the shopping journey while building product knowledge and using digital tools.

Success is measured by customer satisfaction, product knowledge, and effective use of resources. Role offers comprehensive benefits and opportunities for growth within T-Mobile USA, Inc.