Mobile Solutions Specialist – Training + Stock Grants

T-Mobile USA, Inc.; Clinton (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Job summary

At T-Mobile USA, Inc., the Mobile Associate role supports retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

Requirements include a High School Diploma or GED, at least 6 months in customer service or retail sales, and strong communication, problem solving, and teamwork skills.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., the Mobile Associate role supports retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to improve satisfaction and loyalty.

Requirements include a High School Diploma or GED, at least 6 months in customer service or retail sales, and strong communication, problem solving, and teamwork skills.