Mobile Retail Sales Specialist (Stock Grant Eligible)

T-Mobile USA; Galax (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual Stock Grant

Medical, Dental and Vision Insurance

401(k)

Job summary

T-Mobile USA is hiring Mobile Associates to engage customers and guide them through technology and service options in a fast-paced retail setting. The role emphasizes building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey.

Requirements include a High School Diploma or GED and at least 6 months in customer service or sales, preferably in retail. Benefits include on-the-job training and opportunities for growth within the team.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA is hiring Mobile Associates to engage customers and guide them through technology and service options in a fast-paced retail setting. The role emphasizes building product knowledge, demonstrating solutions, and assisting customers throughout their shopping journey.

Requirements include a High School Diploma or GED and at least 6 months in customer service or sales, preferably in retail. Benefits include on-the-job training and opportunities for growth within the team.