Mobile Solutions Associate – Stock, Training & Growth

T-Mobile; Oshkosh (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Tuition assistance

Disability insurance

Life insurance

Long-term care insurance

Discounts for mobile service and home

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations and help customers choose technology and service solutions. The role emphasizes delivering personalized assistance, product knowledge, and engaging customers throughout their shopping journey.

The position requires strong communication, problem solving, and sales skills, with training available and opportunities for benefits, stock grants, and tuition support as part of Total Rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Must be legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years old

US work authorization

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate to support retail operations and help customers choose technology and service solutions. The role emphasizes delivering personalized assistance, product knowledge, and engaging customers throughout their shopping journey.

The position requires strong communication, problem solving, and sales skills, with training available and opportunities for benefits, stock grants, and tuition support as part of Total Rewards.