Mobile Solutions Specialist — Stock Grants

T-Mobile; City of Niagara Falls (NY); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual stock grant

Employee stock purchase plan

Paid time off

Health/dental/vision insurance

Stock incentives

Descripción de la vacante

At T-Mobile, a role in retail operations focuses on engaging customers and meeting technology needs in a fast-paced environment. You’ll build proficiency in customer service and sales while using digital tools to explain network coverage and service benefits, delivering personalized device and service solutions.

Required are a High School Diploma/GED and 6 months of customer service or sales experience; training will build product knowledge and processes to support a seamless customer experience.

Formación

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Educación

High School Diploma/GED

Descripción del empleo

At T-Mobile, a role in retail operations focuses on engaging customers and meeting technology needs in a fast-paced environment. You’ll build proficiency in customer service and sales while using digital tools to explain network coverage and service benefits, delivering personalized device and service solutions.

Required are a High School Diploma/GED and 6 months of customer service or sales experience; training will build product knowledge and processes to support a seamless customer experience.