Mobile Solutions Specialist — Customer Tech Coach

T-Mobile; Carthage (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. is a prominent wireless carrier offering competitive pay and comprehensive benefits. This role focuses on delivering personalized technology and service solutions to customers in a fast-paced retail environment, backed by training and opportunities for growth.

Employees engage customers, demonstrate products, and contribute to a positive shopping experience while developing skills in customer interaction and digital tool usage.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is a prominent wireless carrier offering competitive pay and comprehensive benefits. This role focuses on delivering personalized technology and service solutions to customers in a fast-paced retail environment, backed by training and opportunities for growth.

Employees engage customers, demonstrate products, and contribute to a positive shopping experience while developing skills in customer interaction and digital tool usage.