Mobile Solutions Specialist — Store Partnerships

T-MOBILE USA, Inc.; Cicero (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaching

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in a fast-paced partner store environment and promote wireless solutions.

You will identify customer needs, demonstrate product value using digital tools, and guide them through onboarding processes to deliver exceptional service. Success is measured by achieving sales targets, delivering quality experiences, and maintaining high service standards across partner locations.

Qualifications

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Communication

Customer needs

Customer service

Digital transformation

Leadership

Mobile telecom

Product knowledge

Relationship building

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers in a fast-paced partner store environment and promote wireless solutions.

You will identify customer needs, demonstrate product value using digital tools, and guide them through onboarding processes to deliver exceptional service. Success is measured by achieving sales targets, delivering quality experiences, and maintaining high service standards across partner locations.