Mobile Solutions Pro: Customer Experience

T-MOBILE USA, Inc.; Kokomo (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Sales Associate to engage customers in partner store locations, promote wireless solutions, and drive service excellence.

You will use digital tools and consultative selling to identify needs and onboard customers, contributing to sales targets and high-quality customer experiences. The role requires strong communication, product knowledge, and relationship-building skills, with opportunities for training, growth, and participation in a comprehensive

Qualifications

• High School Diploma or GED required.
• 30 days T-Mobile Mobile Associate experience preferred.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Engage proactively with customers in a high-traffic retail environment to drive sales and promote wireless solutions.
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers.
• Complete ongoing training and stay updated on products, processes, and systems.
• Build rapport with customers through personalized interactions and follow-ups to enhance loyalty.
• Collaborate with store leadership to support customer account setup, device support, and servicing.
• Perform operational tasks including kiosk security, opening/closing procedures, and reporting lost assets.

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

30 days T-Mobile Mobile Associate experience

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a Retail Sales Associate to engage customers in partner store locations, promote wireless solutions, and drive service excellence.

You will use digital tools and consultative selling to identify needs and onboard customers, contributing to sales targets and high-quality customer experiences. The role requires strong communication, product knowledge, and relationship-building skills, with opportunities for training, growth, and participation in a comprehensive