Mobile Solutions Specialist

tmobile; Bellmead (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental/family leave

Family benefits

Back-up care

Disability insurance

Life insurance

Long-term care insurance

Mobile service discount

Home internet discount

Pet insurance

Commuter benefits

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, build knowledge of wireless technology, and recommend service plans. You’ll use digital tools and work across channels to ensure a positive shopping experience.

The role emphasizes customer interaction, problem solving, and teamwork, with opportunities to grow and leverage benefits. All employees share in stock grants and comprehensive rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, build knowledge of wireless technology, and recommend service plans. You’ll use digital tools and work across channels to ensure a positive shopping experience.

The role emphasizes customer interaction, problem solving, and teamwork, with opportunities to grow and leverage benefits. All employees share in stock grants and comprehensive rewards.