Mobile Solutions Specialist

tmobile; Kokomo (IN); On-site; USD 51,577,000 - 77,146,000; Full time

Job summary

T-Mobile is seeking a motivated retail associate to engage customers in partner store locations, promoting wireless solutions and delivering exceptional service. You will use digital tools and solution-based selling to identify needs and onboard customers, contributing to sales targets and customer satisfaction.

The role emphasizes ongoing training, collaboration with store leadership, and maintaining high standards of service in a dynamic retail environment.

Qualifications

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Responsibilities

• Engage proactively with customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Onboard customers using digital self-service tools and solution-based selling
• Complete ongoing training and stay updated on products, processes, and systems
• Build rapport with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with store leadership to support customer account setup, device support, and servicing
• Perform operations tasks including kiosk security, opening/closing procedures, and reporting lost assets

Skills

Coaching

Communication

Customer Needs Identification

Customer Service

Digital Transformation

Leadership

Mobile Telecommunications

Product Knowledge

Relationship Building

Sales

Education

High School Diploma/GED

Job description

T-Mobile is seeking a motivated retail associate to engage customers in partner store locations, promoting wireless solutions and delivering exceptional service. You will use digital tools and solution-based selling to identify needs and onboard customers, contributing to sales targets and customer satisfaction.

The role emphasizes ongoing training, collaboration with store leadership, and maintaining high standards of service in a dynamic retail environment.