Mobile Experience Specialist - Stock Grants & Training Pay

T-Mobile US Inc.; New York (NY); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Employee discounts

Annual incentives potential

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, showcase devices and services, and use digital tools to illustrate network coverage and benefits.

The role emphasizes relationship-building, training completion, and delivering a seamless customer experience. The position requires a High School diploma and at least 6 months in customer service or sales, preferably in retail.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

English and Mandarin

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, showcase devices and services, and use digital tools to illustrate network coverage and benefits.

The role emphasizes relationship-building, training completion, and delivering a seamless customer experience. The position requires a High School diploma and at least 6 months in customer service or sales, preferably in retail.