Mobile Solutions Specialist - Stock Grants & Growth

T-MOBILE USA, Inc.; Portland (OR); Presencial; USD 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Employee stock grants

Paid time off

Health, dental, vision insurance

Employee discounts

Descripción de la vacante

T-Mobile USA, Inc. is hiring Mobile Associates to serve as brand ambassadors who energize customers with our products and services.

This entry-level role emphasizes learning, relationship-building, and developing expertise in wireless solutions while preparing for advancement to a Mobile Expert. Responsibilities include mastering customer service and sales, using digital tools to explain plans and features, and completing training to understand retail processes.

Formación

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Legally authorized to work in the United States.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Educación

High School Diploma/GED

Descripción del empleo

T-Mobile USA, Inc. is hiring Mobile Associates to serve as brand ambassadors who energize customers with our products and services.

This entry-level role emphasizes learning, relationship-building, and developing expertise in wireless solutions while preparing for advancement to a Mobile Expert. Responsibilities include mastering customer service and sales, using digital tools to explain plans and features, and completing training to understand retail processes.