Mobile Sales & Service Specialist

T-Mobile US Inc.; Pasadena (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers with technology and service solutions in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, while developing skills in customer interaction, digital tools, and service plan recommendations. The role includes training, competitive pay, stock grants, and a benefits package designed to support work‑life balance and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers with technology and service solutions in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey, while developing skills in customer interaction, digital tools, and service plan recommendations. The role includes training, competitive pay, stock grants, and a benefits package designed to support work‑life balance and