Mobile Solutions Specialist

T-Mobile; Columbus (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Health insurance

Job summary

T-Mobile is hiring for a role that supports retail operations by helping customers with technology and service needs, and by demonstrating products and plans. The position emphasizes customer interaction, digital tool usage, and training to stay current on wireless technology and processes.

The role focuses on delivering a high-quality customer experience, building knowledge across products, and contributing to team goals in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role that supports retail operations by helping customers with technology and service needs, and by demonstrating products and plans. The position emphasizes customer interaction, digital tool usage, and training to stay current on wireless technology and processes.

The role focuses on delivering a high-quality customer experience, building knowledge across products, and contributing to team goals in a fast-paced environment.