Mobile Solutions Specialist — Customer & Tech Wins

T-Mobile; Houston (TX); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental & vision insurance

Flexible spending account

Stock incentives

Paid holidays

Family leave support

Job summary

At T-Mobile, the Mobile Associate role supports retail operations by helping customers select technology and service plans in a fast-paced environment. You’ll build product knowledge, demo features, and guide customers through their shopping journey to achieve satisfaction and loyalty.

The position emphasizes customer interaction, use of digital tools, and collaborative teamwork. 18+ and US work authorization required; training pay during onboarding and potential incentive opportunities are

Qualifications

• Must be 18+ years old and legally authorized to work in the United States.
• Retail environment experience is preferred but not required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to customers.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, the Mobile Associate role supports retail operations by helping customers select technology and service plans in a fast-paced environment. You’ll build product knowledge, demo features, and guide customers through their shopping journey to achieve satisfaction and loyalty.

The position emphasizes customer interaction, use of digital tools, and collaborative teamwork. 18+ and US work authorization required; training pay during onboarding and potential incentive opportunities are