Mobile Solutions Specialist — Retail

T-Mobile; Wesley Chapel (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring Mobile Associates, Store-in-Store to be ambassadors in National Sales partner locations, delivering a high-energy customer experience around wireless solutions. You will educate, demonstrate, and recommend products while meeting quality of sale targets in a fast-paced environment.

You will receive training, onboarding support, and opportunities for advancement. The role includes base pay with training pay and incentives, access to benefits and stock programs, and a focus on

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Identify customer needs and use solution-based selling techniques to demonstrate value of T-Mobile products and services.
• Complete training on in-store experience, new skills, products and processes; review personal results and updates to be Customer Ready at all times; partner with nearby stores to onboard customers.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Builds relationships with nearby leadership to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED

Job description

T-Mobile is hiring Mobile Associates, Store-in-Store to be ambassadors in National Sales partner locations, delivering a high-energy customer experience around wireless solutions. You will educate, demonstrate, and recommend products while meeting quality of sale targets in a fast-paced environment.

You will receive training, onboarding support, and opportunities for advancement. The role includes base pay with training pay and incentives, access to benefits and stock programs, and a focus on