Mobile Solutions Specialist — In-Store & Customer Impact

T-Mobile; Kansas City (MO); On-site; USD 51,577,000 - 63,370,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays (up to 12)

Parental leave

Health insurance

Discounts

Job summary

At T-Mobile, Mobile Associates, Store-in-Store are integral to the Retail Team, bringing the T-Mobile brand to life within National Sales partner locations. They engage customers, educate on solutions, and use solution-based selling to demonstrate value.

Training and on-the-job development are provided to improve skills and customer outcomes. The role emphasizes relationship-building, consistent customer care, and meeting sales quality metrics in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred.
• Retail environment experience is a plus.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Provide exceptional customer experiences, and meet quality of sale metrics.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support.

Skills

Customer Service

Sales

Communication

Relationship Building

Consultative Selling

Product Knowledge

Leadership

Education

High School Diploma/GED

Job description

At T-Mobile, Mobile Associates, Store-in-Store are integral to the Retail Team, bringing the T-Mobile brand to life within National Sales partner locations. They engage customers, educate on solutions, and use solution-based selling to demonstrate value.

Training and on-the-job development are provided to improve skills and customer outcomes. The role emphasizes relationship-building, consistent customer care, and meeting sales quality metrics in a fast-paced environment.