Mobile Solutions Specialist - In-Store

T-MOBILE USA, Inc.; Illinois; On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate for Store-in-Store locations. This role excels in a high-traffic retail setting, educating customers on T-Mobile products and services and using digital tools to demonstrate value.

The successful candidate will thrive on customer interaction, achieving sales targets while delivering an exceptional shopping experience. Responsibilities include on-the-spot demonstrations, onboarding customers to self-serve options, and collaborating with store

Qualifications

• Customer-focused with strong communication and relationship-building abilities.
• Experience in a fast-paced retail environment is preferred.
• Ability to identify customer needs and provide solutions.

Responsibilities

• Engage with customers in a high-traffic retail setting to educate and demonstrate products.
• Utilize digital tools and self-serve options to assist customers and onboard new users.
• Complete training on in-store processes, products, and systems; stay customer-ready at all times.
• Build rapport, match customer pace, and exceed sales and service metrics.
• Collaborate with nearby stores and leadership to enhance the customer experience.

Skills

Customer service

Sales

Retail knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate for Store-in-Store locations. This role excels in a high-traffic retail setting, educating customers on T-Mobile products and services and using digital tools to demonstrate value.

The successful candidate will thrive on customer interaction, achieving sales targets while delivering an exceptional shopping experience. Responsibilities include on-the-spot demonstrations, onboarding customers to self-serve options, and collaborating with store