Mobile Solutions Specialist - Elevate the Customer Tech Experience

T-Mobile; Saint Paul (MN); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Parental and family leave

Discounts on mobile service and home/…

Job summary

T-Mobile is seeking a Mobile Associate to engage customers and guide them through technology and service options in a busy retail setting. You’ll build product knowledge, showcase features, and support customers throughout their shopping journey.

Responsibilities include using digital tools to explain plans, training to stay current on wireless tech, and collaborating with teams to ensure a smooth customer experience. This role emphasizes service excellence and customer loyalty.

Qualifications

• High School Diploma or GED required.
• Around 6 months of customer service or sales experience in a retail setting preferred.

Responsibilities

• Provide personalized technology and service solutions to customers in a fast-paced retail environment.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to learn retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to ensure a seamless customer experience.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Change Agility

Customer Problem Solving

Engaging People

Age 18+

Authorized to Work in US

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers and guide them through technology and service options in a busy retail setting. You’ll build product knowledge, showcase features, and support customers throughout their shopping journey.

Responsibilities include using digital tools to explain plans, training to stay current on wireless tech, and collaborating with teams to ensure a smooth customer experience. This role emphasizes service excellence and customer loyalty.