Wireless Retail Associate – Elevate Customer Tech Solutions

T-Mobile; Manchester (CT); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

401(k)

Paid time off

12 paid holidays

Stock grants

Employee stock purchase plan

Parental leave

Tuition assistance

Long-term care insurance

Job summary

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide shoppers through their journey.

You’ll develop skills in customer interaction, digital tool usage, and service-plan recommendations, while contributing to a positive, high-energy team environment.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate features, and guide shoppers through their journey.

You’ll develop skills in customer interaction, digital tool usage, and service-plan recommendations, while contributing to a positive, high-energy team environment.