Mobile Experience Specialist - Elevate Tech & Customer Care

T-Mobile; Holland (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

At T-Mobile, the role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and effective use of digital resources.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Engaging People

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

At T-Mobile, the role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and effective use of digital resources.